Star Import and Export

Shipping Policy

1. Shipping Methods

At Baankey Creation, we offer several shipping options to ensure your order reaches you as quickly and efficiently as possible. Our primary shipping methods include:

Standard Shipping: Typically takes 5-7 business days.
Express Shipping: Typically takes 2-3 business days.

Shipping times may vary based on your location and the availability of the products.

2. Order Processing

Once your order is placed, it will be processed within 2-3 business days. You will receive an email confirmation with tracking information once your order has shipped.

3. Shipping Rates

Shipping costs are calculated at checkout based on your selected shipping method and location. Any applicable taxes or duties will also be calculated and displayed before finalizing your purchase.

4. Delivery Issues

While we strive for timely delivery, Baankey Creation is not responsible for delays caused by shipping carriers or unforeseen circumstances (Extreme weather, holidays.) If your order does not arrive within the estimated timeframe, please contact our customer service for assistance.

Cancellations Policy

1. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Cancellations can be made within 7 hours of placing the order. Once the order has been processed or shipped, it cannot be cancelled.

2. How to Cancel

To cancel your order, please email our customer service team at [email address] with your order number and request to cancel. We will confirm your cancellation via email.

3. Refund Process

If your order is successfully cancelled before processing, your payment will be refunded in full. Refunds will be processed within 3 business days back to the original payment method used at checkout.